Contact us!
FAQ
We invite you to click here to read our story.
Have a nice day,
The SummitView360 team
Europe and North America (Canada and USA)*:
- Standard delivery: 10 to 15 working days (Free of charge)
- VIP delivery: 5 to 12 working days (Free for orders of €89.99 and over)
- VIP delivery with priority processing + damage and theft insurance: 5 to 12 working days (Free for orders of €99.99 and over)
*Order tracking available after purchase
Islands (Martinique, Guadeloupe, Reunion, New Caledonia, Mayotte, Saint-Martin, French Guiana, French Polynesia) and the rest of the world:
- Standard delivery: 15 to 30 working days
- VIP delivery with priority processing (processed in 24h instead of 72h): 12 to 25 working days
- VIP delivery with priority processing + damage and theft insurance: 12 to 25 working days
Have a nice day,
The SummitView360 team
We have branches located all over the world (to reduce the impact on our planet as well as our delivery times). Therefore, if you purchase several items, they may arrive in different packages and/or shipments at the time of delivery.
Have a nice day,
The SummitView360 team
Some of our star products can sell like hotcakes. We work with our suppliers to ensure that stocks are sufficient, but unfortunately some items fall victim to their own success.
Our advice is to buy items as soon as they are available to avoid this kind of inconvenience.
When we can, we produce more to satisfy our customers, but this is very rare. Sign up for our Newsletter (at the bottom of our home page) to receive all the latest information on our products, and also benefit from Promo Codes ranging from 5 to 20%.
Have a nice day,
The SummitView360 team
Our products have all been tested and improved to offer the best value for money.
Have a nice day,
The SummitView360 team
Returns must be made within 30 days of receipt of the item. To receive your refund, you must first send us a photograph of the item in question, so that we can confirm that the item has not been used and is still in its original packaging.
The refund will be sent to you once the item has been received. Please send the photo in question and the invoice number to our Customer Happiness Team: retour@summitview360.co
A member of our team will contact you to explain how to return the item.
Have a nice day!
The SummitView360 team
Our products and their quality are 100% guaranteed. Please send us a photograph of the item in question, so that we can confirm the defect.
Please send the photo and order number to our Customer Happiness Team: retour@summitview360.co
A member of our team will contact you to discuss how to exchange your item.
Have a nice day!
The SummitView360 team
We'll take care of everything for you. Returns must be made within 30 days of receipt of the item.
Simply send us a photograph of the item in question, so that we can confirm that it has not been used and is still in its original packaging.
Please send the photo in question, the invoice number and the desired size to the Customer Happiness team: echange@summitview360.co
A member of the team will advise you on how to return the item.
Once we've received the item, we'll send you the new size you requested, without charging you for delivery.
Have a nice day!
The SummitView360 team
Our products come from all over the world.
We try to keep our prices affordable for our customers, but we're also very committed to reducing our impact on the environment.
That's why, in the medium to long term, we intend to multiply our partnerships with local suppliers/producers.
Have a nice day,
The SummitView360 team
We accept credit cards (Visa, MasterCard and AmericanExpress), Paypal and Bancontact.
Have a nice day,
The SummitView360 team
Our payment pages are secure and encrypted. We never have access to your bank details. We will never be able to reuse your card. Secure purchase with Paypal buyer protection.
Have a nice day,
The SummitView360 team
Please contact us Monday to Friday from 9am to 8pm by email: contact@summitview360.co Please note: Our LightRunners are so successful that we are receiving more communications than usual.
Your patience is greatly appreciated and we'll get back to you as soon as possible.
Have a nice day,
The SummitView360 team
We are based in Canada and France. However, we have warehouses all over the world to better serve our customers. And depending on stock levels, we adjust the carrier.
I hope this answers your question.
Here's the link if you'd like to buy your LightRunner Ultra: https://summitview360.com/products/lightrunnerultra
Have a nice day,
The SummitView360 team
Here's the link to get your LightRunner Ultra, the LightRunner Ultra Originale are only available on our website.
The price and all the necessary information can be found there: https://summitview360.com/products/lightrunnerultra
Have a nice day,
The SummitView360 Team
We ship worldwide.
Here is the link if you wish to purchase your LightRunner Ultra: https://summitview360.com/products/lightrunnerultra
Have a nice day,
The SummitView360 Team
We suggest you use our integrated tracking system: https://summitview360.com/apps/trackorder and use your order number starting with SUMMITVIEW360 as well as your email. If you haven't received any follow-up from us, please check your junk mail or the promotions section of your Gmail.
Please add our email to your contacts to receive our communications.
Have a nice day,
The SummitView360 team
Our products are conceived and designed in France and Canada. I hope this answers your questions.
Here's the link if you'd like to buy your LightRunner Ultra: https://summitview360.com/products/lightrunnerultra
Have a nice day,
The SummitView360 team
The size chart is unisex. To make sure you choose the right size, please measure your foot from heel to toe and consult the size chart provided on our product page. If you fall between two sizes, choose the next size up.
Here's the link if you'd like to buy your LightRunner Ultra: https://summitview360.com/products/lightrunnerultra
Have a nice day,
The SummitView360 team
Unfortunately, we do not offer payment on delivery. Many customers in your situation, use Paypal, Bancontact or ask a relative to pay for you and reimburse them afterwards.
I hope this gives you some ideas for solutions,
Have a nice day,
The SummitView360 team
Please send us photos of the product by email to echange@summitview360.co with an explanation of the reason for the return so that we can better guide you.
I hope this answers your question,
Have a nice day,
The SummitView360 team
